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Shipping & Returns

UK Delivery Charges

Shawbury Wine deliver exclusively to the United Kingdom only.

UK Deliveries are made for us by FedEx and UK Mail.  Our standard UK Express Delivery is charged at a flat rate of £6.99 per order.

You can specify Pre Noon Weekday or Saturday Delivery during the checkout process.  There are additional charges for these services which will be displayed in your shopping cart.

We are happy to deliver to the Isle of Man, Isle of Wight, Northern Ireland, Shetland, Orkney and the Channel Islands but these locations attract different delivery charges, calculated at checkout. 

When will I receive my Delivery

Orders received by 1pm will under normal circumstances be despatched the same day subject to stock availability.  Our Standard Express Delivery timeframe is 48hrs subject to stock availability.

If your order is urgent, especially if it is for a date or event, please let us know by including a note with your order at Checkout. 

We will provide you with a tracking number to check the progress of your delivery. 

Do I need to be home to receive my Delivery

FedEx operate an ‘all day’ delivery service.  As such we are unable to provide a timed delivery slot unless you specify Pre Noon Delivery at Checkout.

If no one is home, the courier will leave a card to notify you of an attempted delivery. Alternatively, you may authorise FedEx to leave your order in a safe place. There is a comment box at Checkout where delivery instructions can be left. Please give us details here if you would like the courier to leave your order in a safe place (e.g. outside back door or in wooden shed etc). 

IMPORTANT NOTICE: if you request for wine to be left unattended we cannot be held responsible if the wine goes missing after the courier has delivered it.

 

Delivery Exceptions by Postcode

Please allow 48 hours for delivery to:

Scotland and Scottish Isles

IV3-11, 14-20, 22-28 40-49, 51-56, 63; KA27-28; KW1-14; PA28-43, 45-88; PH30-40, 49, 50

Isle of Man

All postcodes IM1-9

Northern Ireland

BT22, BT24, BT25, BT29-35, BT37-40, BT43-49, BT51-58, BT60-71, BT74-82, BT92-94

Please allow 72 hours for delivery to:

Scotland and Scottish Isles

HS1-9; IV21; KW15-17; PA44; PH41-44, ZE1-3

Saturday delivery not available: 

Scotland

AB30-39, AB41-45, AB51-56, DD, FK16-21, G63, HS1-9, IV, KA18-19, KA26-29, KW1-17, KY9, KY10, KY13-16, ML11, ML12, PA20-50, PA60-78, PA80-88, PH, TD15, ZE1-3

Northern Ireland

BT22, BT24, BT25, BT29-35, BT37-40, BT43-49, BT51-58, BT60-71, BT74-82, BT92-94

Isle of Man

IM

 

Returns

You may for any reason return some or all of your order by notifying us of your return request in writing within 14 days of receipt.  Wine must then be returned, at your cost, within 28 days of receipt to be eligible for a refund.

If you intend to return any part of your order, please email us at orders@shawburywine.com 

If you would prefer we can organise collection of your wine.  There is a charge for this collection service.

You must ensure wine is well packaged so that it is not damaged during return transit.

Returned wine must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition when making a refund (this does not affect your statutory rights in the event of faulty goods).